Returns are best done using Ebay's return system. If you go to www.ebay.co.uk, then click on My Summary, to the right side of the product you would like to return should be a drop down and the option return this item. Please follow the prompts from here. If your return is over the 30 day period or there is a problem please contact us first via Ebay messaging or by phone. You can return the item to us as supplied within 30 days for refund of your item price or replacement. Please make sure your return is in its original packaging & goods are in resalable condition. Payment via Bank Transfer, Visa Credit/Debit, Discover & Mastercard payments maybe available on larger value transactions. Phairs are one of the UKs leading suppliers of Electrical, Security, Home and Garden products. We stock a.